"Once again, you have managed to make the International Customer Service Association and Smith, Bucklin and Associates 'look good'... I do feel that the relationship SBA has developed with Hospitality Enterprises is a true partnership built on trust."

Kim M. DiPofi, Convention Manager
International Customer Service Association

"We have received numerous accolades from our customers regarding the event. This was by far the most dynamic and enjoyable customer appreciation reception we have had to date."

Frederick B. Morgan, Marketing Operations Manager
Air Sep Corporation

"As a meeting manager with a thousand details to arrange and more "crisis" to deal with on-site, I was able to literally forget about the events in which you and your associates were involved. I can't tell you how valuable that peace of mind was during the Convention."

Vicky A. Betzig, Managing Director
JR Daggett & Associates

"The party was a success, and we have heard nothing but positive feedback from our customers. As in the past, next time we want to host a party in New Orleans, we will not hesitate to contact Destination Management, Inc."

Robert Delman, Executive Vice President
Delco Tableware International, Inc.

"I can honestly say we have been working with companies such as yours for the past eight years and have never received the type of service provided this past year. It is refreshing not to have disgruntled attendees complaining about tours, etc... I wish we were fortunate to have this service in all of our meeting locations across the country."

Frank Kovaleski, Assistant Director
National Federation of State High School Associations

"It was a pleasure working with you. You promise, you deliver, you're unflappable and you have impeccable taste. Thanks so much for making us all look so good."

Cynthia T. Forrest, Executive Meeting Planner
Ciba-Geigy

"The feedback on the social programs has been exceptionally positive... The success of our social program in large part must be attributed to each of you. Your interest, suggestions and advice are very much appreciated."

John R. Iacovino, MD, President
American Academy of Insurance Medicine

"Once again we had a wonderful visit to the "Crescent City" which was made all the more enjoyable by the superb service and friendly support from everyone."

J.D. McLellan, Lieutenant Colonel
USMC, Department of the Navy

"Thanks to you efforts, my job was a breeze and believe me I need people like you to make me look good."

Don Congdon, President
Incentive Planning

"I have heard nothing but positive comments about the entire event. Your excellent organizational skills from airport transportation , to tours, culminated by our Awards Dinner led to the ultimate success of my first solo meeting. For this success, I wish to extend my sincere appreciation to you and your co-workers."

Patti G. Dancoff, Training & Travel Coordinator
J.H. Heafner Company, Inc.

"No task was too great (or too small) for them. They managed the details before we'd had a chance to articulate them. They were resourceful and conscientious. They knew just the right touches to add for a special spin to our meeting... At Motorola, Total Customer Satisfaction is a way of life, and a means to success. Obviously, Destination Management, Inc. takes Customer Satisfaction seriously, too."

Susan L. Schmitz, Marketing Programs Manager
Motorola

"On behalf of the American Academy of Allergy and Asthma & Immunology, I am writing to thank you for the excellent service Destination Management provided us during our 52nd Annual Meeting, March 15-20, 1996, in New Orleans. Social events and the shuttle service provided by your office ran smoothly and without complaint. For that, we are most grateful."

Jerome Schultz, Social Events Director
American Academy of Allergy Asthma & Immunology

"I'd like to personally thank you for making my job easier. From my first site-inspection, I felt confident that your knowledge of New Orleans and conference management were to be trusted... When our group chooses New Orleans again, I'll be sure to call on you and DMI for another successful program."

Marilyn Augustyne, Special Events Manager
AT&T